How Can We Help You?
Get the support you need, when you need it. Our team is here to help you get the most out of TheArena.
Get in Touch
Choose the support option that works best for you
Phone Support
Talk to a real person
Live Chat
Get instant help
Email Support
Detailed inquiries
Schedule a Call
Book a time that works
Browse by Category
Find answers organized by topic
Popular Questions
Quick answers to common questions
How do I activate my new SIM card?
You can activate your SIM online at nexysone.com/activate or by calling 1-800-NEXYS-ONE. The process takes about 5 minutes.
Can I keep my current phone number?
Yes! We can port your existing number from any carrier. The process typically takes 1-2 business days.
What network does TheArena use?
We use T-Mobile's nationwide 5G network, giving you excellent coverage across the country.
How do I pay my bill?
You can pay online, through the app, by phone, or set up autopay for automatic monthly payments with a $5 discount.
What is included in my plan?
All plans include unlimited talk & text, mobile hotspot, and varying amounts of high-speed data. Business plans also include CRM, banking, and commerce tools.
How do I contact business support?
Business customers have access to priority support. Call 1-800-NEXYS-BIZ or email business@nexysone.com for dedicated assistance.
Need Business Support?
Business customers get priority support with dedicated account managers, faster response times, and specialized expertise.